Refund Policy

Last updated: 28 June 2026

This Refund Policy applies to purchases of WhatsMarketing services and subscriptions from Uttam Solution, operating as WhatsMarketing (GSTIN 24FMOPS3881N1Z1).

When refunds are issued

We will provide a refund in the following cases:

  • Misrepresentation — if a service materially deviates from its description.
  • Functionality issues — if the service fails to perform as described and the issue cannot be resolved within a reasonable time. If the issue can be fixed, we will update the service promptly; if it cannot, a refund will be issued.
  • Security — if a material security vulnerability in the service cannot be addressed within a reasonable time.
  • Unfulfilled support — if we commit to support under a purchased support package and fail to deliver it as outlined.

Non-refundable situations

Refunds are not issued where the service is accurately described, functions properly and meets the stated requirements, including (without limitation) where:

  • you no longer want the service after purchase, changed your mind, or purchased by mistake;
  • the service did not meet personal expectations, or you are dissatisfied with the current feature set;
  • you lack the skills to use the service, or request a refund as a goodwill gesture;
  • the issue arises from a third-party API or platform provider (including Meta) — such as account rejection, suspension, verification or deliverability decisions outside our control;
  • the charges are per-message or per-conversation fees billed by Meta (these are charged by Meta at cost and are non-refundable by us);
  • the amount is a one-time reseller/white-label setup fee, or prepaid usage credits already consumed;
  • more than fourteen (14) days have passed since the date of purchase.

Applicable taxes, including GST, are non-refundable except to the extent required by law.

Authority to issue refunds

We reserve the right to issue a refund without a request. A forced refund immediately revokes access to the service and any related support.

How to request a refund

If you are eligible, raise a support ticket to start the process.

Timelines

Eligible refunds are processed from our end within 2 working days of the support ticket. Once processed, refunds are credited to the original payment method within 3–10 business days, depending on your bank or payment provider.

Contact

Uttam Solution (operating as WhatsMarketing) — GSTIN 24FMOPS3881N1Z1. Registered office: Shail Complex, 409, Chimanlal Girdharlal Rd, behind Girish Cold Drinks, Mithakhali, Navrangpura, Ahmedabad, Gujarat 380006. Email: support@whatsmarketing.in. Support: https://support.whatsmarketing.in.

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